Privacy Policy

Last updated: March 2026

  1. Who we are

This website (https://majestichome.uk) is operated by Primo Cleaning Services Ltd trading as Majestic Home Services.

Primo Cleaning Services Ltd is the data controller responsible for your personal data.

Company details:

Primo Cleaning Services Ltd
Company number: 10718328
Registered office: The Melia Business Centre, 13-15 Railway Road, Darwen, BB3 2RG
Email: info@primo-cleaning.co.uk

Throughout this privacy policy, references to “Majestic Home Services”, “we”, “us”, or “our” refer to Primo Cleaning Services Ltd trading as Majestic Home Services.

We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK GDPR and the Data Protection Act 2018.

  1. What personal data we collect

We may collect and process the following information:

Information you provide to us

When you contact us, request a quote, or use our services we may collect:

  • Name
  • Email address
  • Telephone number
  • Address or postcode
  • Details about the cleaning services you require
  • Any other information you provide in your message

Comments

When visitors leave comments on the site we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymised string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar privacy policy is available at https://automattic.com/privacy/.

  1. How we use your data

We use personal data to:

  • respond to enquiries
  • provide quotations
  • deliver our cleaning services
  • communicate with customers
  • improve our website and services
  • comply with legal and regulatory obligations
  1. Legal basis for processing

Under UK GDPR, we rely on the following lawful bases to process personal data:

Contract
Processing is necessary to provide services you request or enter into a contract with you.

Legitimate interests
Processing is necessary to respond to enquiries and manage our business operations.

Consent
Where you have given permission for us to contact you for marketing purposes.

Legal obligation
Where we must retain records to comply with tax or legal requirements.

  1. Cookies

Cookies are small files stored on your device when you visit our website.

We use cookies to:

  • improve website functionality
  • remember user preferences
  • analyse website usage

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

You can control or disable cookies through your browser settings.

  1. Embedded content from other websites

Articles on this site may include embedded content (for example videos, images or articles). Embedded content behaves exactly as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content.

  1. Analytics

We may use analytics services such as Google Analytics to understand how visitors use our website.

These services may collect information such as:

  • IP address
  • browser type
  • pages visited
  • time spent on the website

This data helps us improve our website and services.

  1. Who we share your data with

We may share personal data with trusted third-party providers that support our business operations, including:

  • website hosting providers
  • spam detection services
  • analytics providers
  • IT service providers

These providers process personal data only on our behalf and must comply with applicable data protection laws.

We do not sell your personal data.

  1. How long we retain your data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Examples include:

  • enquiry data retained while responding to your request
  • customer records retained for up to 6 years for accounting and tax purposes
  • website comments retained indefinitely unless removed
  1. What rights you have over your data

Under UK data protection law you have the right to:

  • request access to your personal data
  • request correction of inaccurate data
  • request deletion of your data
  • request restriction of processing
  • object to certain types of processing
  • request transfer of your data to another service provider

If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you.

To exercise these rights, please contact us using the details listed above.

You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly.

Website: https://ico.org.uk

  1. Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Some third-party providers may store or process data outside the UK. Where this occurs, appropriate safeguards are used to protect your data.

  1. How we protect your data

We take appropriate technical and organisational measures to protect personal data, including:

  • secure website hosting
  • SSL encryption
  • restricted access to personal information
  • secure storage of customer records
  1. Data breach procedures

In the event of a data breach that may pose a risk to individuals, we will notify affected users and report the breach to the relevant authorities where required.

  1. Changes to this policy

We may update this privacy policy from time to time to reflect legal, regulatory, or operational changes. The latest version will always be available on this page.